Duration

3.5 hours

Language of Delivery

Cantonese, English or Mandarin

Introduction

In today’s interconnected business world, strong interpersonal skills are essential for success. This workshop provides participants with the tools and techniques to enhance their communication, empathy, and teamwork abilities, leading to more productive relationships and a more collaborative work environment.

Course Enquiry
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Course Details

Objectives
  • To define interpersonal skills and their importance in business environments.
  • To identify key interpersonal skills such as communication, empathy, and teamwork.
  • To develop practical techniques for enhancing interpersonal interactions.
  • To provide strategies for resolving conflicts and building effective relationships.
Methodology
  • Concept Exploration: Defining interpersonal skills and their importance in the workplace.
  • Skill Development: Practicing techniques for effective communication, empathy, and active listening.
  • Collaborative Activities: Participating in teamwork exercises to enhance collaboration and rapport.
  • Conflict Resolution Strategies: Learning and practicing techniques for resolving conflicts constructively.
Key Takeaways
  • A clear understanding of the core interpersonal skills essential for success in business.
  • Practical techniques for improving verbal and non-verbal communication.
  • Enhanced ability to demonstrate empathy and practice active listening.
  • Strategies for fostering effective teamwork and collaboration.
  • Techniques for resolving conflicts constructively and building strong relationships.
Agenda
  • Introduction to Interpersonal Skills
    • Definition and importance of interpersonal skills in business.
    • Overview of key interpersonal skills: communication, empathy, active listening, and teamwork.
  • Effective Communication Techniques
    • Verbal and non-verbal communication: understanding body language and tone.
    • Techniques for clear and assertive communication.
  • Empathy and Active Listening
    • Definition of empathy and its role in interpersonal relationships.
    • Techniques for active listening: paraphrasing, summarizing, and asking clarifying questions.
  • Teamwork and Collaboration
    • Importance of teamwork in achieving business goals.
    • Strategies for effective collaboration and building rapport with team members.
  • Conflict Resolution and Relationship Building
    • Common sources of conflict in interpersonal interactions.
    • Techniques for resolving conflicts constructively.
  • Wrap-Up and Personal Development Planning
Target Participants
  • Professionals seeking to improve their communication and relationship-building skills.
  • Managers and Team Leaders who want to foster more collaborative and productive work environments.
  • Individuals looking to enhance their ability to navigate challenging interpersonal interactions.