The Power of Emotional Intelligence to Deliver Feedback that Inspires Action
#EQ #FeedbackSkills #DrivesActions
Duration
Flexible – from 90 minutes
Language of Delivery
Cantonese, English or Mandarin
Introduction
Effective feedback is a cornerstone of leadership, and in this session, we will explore the role of emotional intelligence in delivering feedback that fosters growth and inspires positive change. By understanding the psychological factors that influence how people receive feedback and learning practical strategies, you will gain the skills to deliver impactful feedback that drives improvement.
Course Details
Objectives
The objective of this seminar is to equip leaders with the emotional intelligence and practical tools to deliver improvement feedback that is accepted and acted upon. By the end of the session, participants will have a deeper understanding of the psychological barriers to accepting feedback, the keys to behavior change, and effective strategies for delivering feedback that motivates and empowers individuals to improve.
Methodology
Through a combination of insightful presentations, interactive discussions, and practical exercises, our experienced facilitators will guide participants on a journey of self-discovery and skill development. We will explore real-world scenarios and engage in mock feedback conversations to apply the strategies learned. Participants will also receive valuable logistics and speaking tips to enhance their feedback conversations.
Key Takeaways
Participants will walk away with a comprehensive understanding of the psychological reasons behind resistance to feedback and the foundational keys to behavior change. They will gain actionable solutions to overcome obstacles to willingness and strategies to enable the ability to change behavior. Armed with enhanced emotional intelligence, participants will be equipped to deliver feedback that inspires growth, empowers individuals, and drives lasting improvement.
Agenda
- Understanding the Psychological Barriers to Accepting Feedback
- The Foundations of Behavior Change: Willingness and Ability
- Removing Obstacles to Willingness: 4 Solutions for Effective Feedback
- Exploring Motivation, Fear, Desire, and Cause and Effect
- Practical Application: Mock Feedback Conversation
- Enabling the Ability to Change Behavior: The 8 Factors
- Logistics and Speaking Tips for Effective Feedback Conversations
- Participant Exercise (in longer version)
Target Participants
This seminar is ideal for leaders, managers, and anyone in a position to provide feedback and drive improvement within their teams or organizations. It is suitable for individuals at all levels of leadership experience.