Duration

90-120 minutes

Language of Delivery

Cantonese, English or Mandarin

Introduction

Many leaders and managers hesitate to give negative feedback, or struggle to deliver it in a way that leads to positive change. This seminar explores the psychology behind giving and receiving negative feedback, providing techniques for effective delivery and strategies to ensure it is well-received and acted upon.

Course Enquiry
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Course Details

Objectives
  • Understand why we often hesitate to give negative feedback, its importance, and its impact.
  • Learn the key characteristics of effective negative feedback and ‘actionable feedback’ conversations.
  • Understand the important factors to consider in timing the delivery of feedback, and why.
  • Recognize the impact of timing on negative feedback delivery and identify key points for effective delivery and follow-up.
Methodology
  • Psychological Exploration: Delving into the psychological reasons behind resistance to feedback and the impact of motivation, fear, and desire.
  • Framework Development: Establishing key characteristics of actionable feedback and exploring solutions to remove obstacles to willingness to change.
  • Practical Strategies: Providing specific strategies for logistics, speaking tips, and delivering effective feedback conversations.
  • Interactive Exercises: (In longer versions) Engaging participants in exercises to solidify learning.
Key Takeaways
  • An understanding of the psychological factors influencing the delivery and reception of negative feedback.
  • Practical strategies for overcoming resistance and fostering willingness to change.
  • Techniques for crafting actionable feedback that leads to improved performance.
  • Insights into the importance of timing and effective delivery in feedback conversations.
  • Concrete steps for structuring and facilitating impactful feedback sessions.
Agenda
  • Understanding Resistance
    • The 3 psychological reasons why people resist feedback
      • Taking it personally, disagreeing with the feedback, and not knowing how to improve
  • Foundational Keys to Change:
    • The 2 foundational keys to change in human behavior: Willingness and Ability, and how these map to the 3 reasons above.
  • Removing Obstacles to Willingness:
    • The 4 Solutions to remove obstacles to Willingness.
    • The basic human makeup of Motivation, Fear, and Desire and the impact of Cause and Effect.
  • Effective Delivery:
    • Mock feedback conversation.
    • The 8 factors needed to enable the Ability to change behavior.
    • Strategy for logistics & speaking tips for an effective feedback conversation.
  • (Optional) Practical Exercises
    • Participant Exercise (included in longer versions).
Target Participants
  • Leaders and Managers (0-8 years experience).
  • Individuals seeking to improve their feedback delivery skills.