Develop the skills to manage conflict and disagreement in a constructive manner, fostering positive relationships and achieving mutually beneficial outcomes.
#ConflictManagement #DisputeResolution #EffectiveCommunication
Duration
7 hours
Language of Delivery
Cantonese or English
Introduction
Conflict is an inevitable part of life, both personally and professionally. However, how we manage and resolve conflicts can greatly impact the quality of our relationships and the outcomes we achieve. This workshop is designed to equip participants with the skills and strategies needed to effectively handle conflicts, promote open dialogue, and foster collaboration.
Through interactive exercises, case studies, and discussions, participants will gain insights into conflict dynamics, learn practical techniques for conflict resolution, and develop the ability to transform conflicts into opportunities for growth and understanding.
Course Details
Objectives
The objective of this one-day workshop is to provide participants with the tools and knowledge to manage conflicts and disagreements in a constructive manner. Participants will learn to navigate conflicts with confidence, understand the underlying causes, and employ effective communication techniques to foster positive outcomes.
By the end of the workshop, participants will be equipped with practical strategies to prevent conflicts, address them when they arise, and develop stronger relationships through open and respectful dialogue.
Methodology
This workshop employs a dynamic and participatory learning approach. Participants will engage in interactive exercises, group discussions, case studies, and role-plays to enhance their understanding and application of conflict management strategies.
The workshop will be facilitated by experienced professionals who will provide guidance, feedback, and practical insights throughout the sessions. The learning environment encourages active participation, reflection, and collaborative learning.
Key Takeaways
- Define conflict and understand its potential benefits.
- Identify and address the root causes of conflicts.
- Apply effective communication techniques to prevent and minimize conflicts.
- Manage emotions and navigate challenging conversations with clarity and conciseness.
- Understand the needs and perspectives of others.
- Utilize active listening and non-verbal communication skills to enhance understanding.
- Employ strategies to assess situations, stay calm, and engage in constructive dialogue.
- Explore de-stress options to maintain composure during heated exchanges.
- Create personalized action plans to apply conflict resolution strategies in real-life situations.
Agenda
- Understanding & Dissecting Conflict
- Define conflict.
- Benefits of Confrontation
- Self-assessment on current methods
- Preventing Problems (Research)
- Understanding the 3 F’s of the Problem
- Facts
- Frequency
- Frustrated relationships
- Taking Actions to minimize conflicts
- Speak with clarity and conciseness
- Understanding the other person’s needs & situation
- Interaction Skills
- Non – Verbal Communication (Body Language)
- Focusing on the Emotions
- Identifying the emotions
- Being aware of communication traffic lights
- Assessing their buffering instincts
- Using Behavior Labeling & Feelings Commentary
- Steps to deal with the Conflict (Problem)
- Assess the situation
- Meet the difficult behavior head-on
- Stay calm and objective, Be up-front
- Make it a two-way conversation
- Put yourself in their place
- Be flexible & Be tolerant
- De-Stress Options to Use When Things Get Ugly
- 10 options to de-stress
- Summary, Individual Action Planning and Close of Seminar
Target Participants
Suitable for professionals at all levels and from various industries who encounter conflicts and disagreements in their work or personal lives.
Whether you are a team leader, a manager, or an individual looking to enhance your conflict management abilities, this workshop will provide you with valuable insights, practical techniques, and a roadmap to manage conflicts effectively and build positive relationships.