Professional Qualifications and Certifications:
- MSc., Strategic Human Resources Management, Hong Kong Baptist University
- Human Resources Management, The University of Hong Kong
- University of Bedfordshire
Mr. Charles Man
Charles has accumulated over 30 year’s experience in the field of corporate training and human resource development.
He began his career in the British civil service where he spent six years in the Manpower Services Commission/Training and Enterprise Council. Then he located to Hong Kong in 1992, and worked in public relations and advertising, allowing him to gain in-depth experience in project and client management, business development, media relations, and to also further refine his “in-front-of-room” presentation skills working at numerous stage-events.
He returned to the training field with an American founded company – AsiaWorks, in their corporate training division, and was fortunate enough to be under the mentorship of some of the world’s leading experiential learning trainers.
His main responsibilities were to provide client management, consultancy, training design, and lead workshop delivery for clients such as Merrill Lynch, Charles Schwab, Bank of China International Holdings Ltd, Citigroup Private Bank, DBS Bank, ING Insurance, and many more. Charles maintains his relationship with AsiaWorks as one of their lead associate trainers.
Charles’ mother language is English and has a conversational understanding of Cantonese. He has a Masters in Strategic Human Resources Management from The Hong Kong Baptist University and currently lives in Hong Kong.
Practice Areas in Training:
- Consultative Sales Skills – a workshop where sales professionals learn about, and how to implement, the major steps for successful interaction with potential customers.
- Customer Advocacy – designed for customer facing staff to highlight and be empathic to the experiences that valued customers have in their interaction with the company, and to then act in ways to ensure high levels of customer satisfaction.
- Coaching – support the sustainable growth of the organisation by having managers develop coaching skills that then have their subordinates be able to think, reflect and then act in ways achieve their goals.
- Leadership and Personal Development – a high impact workshop designed for organisation leaders to gain a deep understanding of themselves and how they operate as a leader; their areas that require self-development; and how their subordinates and other stakeholders relate to them, to then become more effective organisational leaders.
- Teambuilding – a training intervention that creates highly functional teams that overcome challenges through open and honest communication; develop relationships that allow supportive cooperation and achieve group goals by utilising the best of each team member.
- Train-the-Trainer – a comprehensive program designed to equip motivated candidates with “in front of the room” presentation, debriefing learning distinctions, training design, and many other trainer skills, to create high impact effective workshops that meet the needs of the customer.