Duration

Flexible – from 90 minutes

Language of Delivery

Cantonese, English or Mandarin

Introduction

Understanding human emotions is crucial for effective people management. This workshop will equip participants with insights into human emotional responses and strategies to manage their own emotions and those of their colleagues. By mastering emotional intelligence, participants will enhance their ability to build relationships, resolve conflicts, and make informed decisions in the workplace.

Course Enquiry
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Course Details

Objectives
  • Understand the nature of human emotions and emotional triggers.
  • Identify the three major stressors that affect workplace dynamics.
  • Learn about the twelve core reasons for stress and frustration, including foundational emotions like anger, fear, and jealousy.
  • Discover the impact of perspective on emotional management and how to reduce unconscious bias.
  • Recognize common misconceptions about non-verbal cues and signals of lying.
  • Develop effective habits for managing emotions in a professional context.
Methodology
  • Interactive Learning: Engaging participants in discussions about their experiences with emotions in the workplace.
  • Practical Frameworks: Introducing concepts related to emotional triggers, stressors, and effective communication strategies.
  • Case Studies: Analyzing real-world scenarios to apply learned techniques in managing emotions and improving interpersonal relationships.
  • Breathing Techniques: Teaching participants a special breathing technique to help manage stress and promote a positive mindset.
Key Takeaways
  • A comprehensive understanding of human emotions and their impact on workplace relationships.
  • Strategies for identifying and addressing stressors that affect performance and collaboration.
  • Techniques for fostering empathy and reducing bias in communication.
  • Practical methods for managing emotions effectively in various professional situations.
  • Skills to improve decision-making processes by understanding emotional influences.
Agenda
  • Understanding Emotions
  • Identifying Stressors
    • The three major reasons for stress in the workplace.
    • Exploration of the twelve core reasons for stress/frustration.
  • Shifting Mindset
    • The impact of perspective on emotional management.
    • Techniques to reduce unconscious bias and judgment.
  • Recognizing Misconceptions
    • Common unreliable signals of lying and how they skew judgments.
  • Instilling EQ Habits
    • Effective habits for managing emotions in a professional context.
    • Introduction of a special breathing technique for emotional regulation.
  • Wrap-Up and Q&A
Target Participants
  • Managers and leaders seeking to enhance their emotional intelligence skills.
  • Professionals looking to improve their people management abilities.
  • Individuals interested in understanding the psychological aspects of workplace dynamics.