Duration

3.5 hours

Language of Delivery

Cantonese, English or Mandarin

Introduction

Conflict is an inevitable aspect of any workplace, but it can be transformed into an opportunity for growth and collaboration. This workshop equips participants with the skills and strategies necessary to navigate conflicts effectively. Learn to identify conflict dynamics, apply appropriate management styles, and foster a collaborative environment that encourages open dialogue.

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Course Details

Objectives
  • Understand the nature and dynamics of conflict in business settings.
  • Identify different conflict management styles and their appropriate applications.
  • Develop skills to effectively resolve conflicts and negotiate solutions.
  • Learn techniques for preventing conflicts and fostering a collaborative environment.
Methodology

This workshop employs an interactive approach that includes:

  • Concept Exploration: Defining conflict and discussing its significance in the workplace.
  • Conflict Lifecycle Overview: Examining the stages of conflict from emergence to resolution.
  • Style Assessment: Identifying various conflict management styles and their situational appropriateness.
  • Practical Techniques: Learning effective communication strategies and problem-solving techniques for conflict resolution.
  • Role-Playing Exercises: Engaging in practical applications to reinforce learning.
Key Takeaways
  • A comprehensive understanding of conflict dynamics and their implications in business settings.
  • Knowledge of different conflict management styles and when to apply each effectively.
  • Practical skills for resolving conflicts through effective communication and negotiation.
  • Strategies for preventing conflicts and creating a collaborative work environment.
Agenda
  • Introduction to Conflict Management
    • Definition of conflict and its significance in the workplace.
    • Overview of the conflict lifecycle: emergence, escalation, de-escalation, and resolution.
    • Discussion of the positive and negative aspects of conflict.
  • Conflict Management Styles
    • Overview of the five conflict management styles: avoiding, accommodating, competing, compromising, and collaborating.
    • Situational appropriateness of each style and how to assess which to use.
  • Techniques for Conflict Resolution
    • Effective communication strategies: active listening, empathy, and assertiveness.
    • Problem-solving techniques: identifying interests, brainstorming solutions, and negotiating.
    • The role of mediation and third-party intervention in conflict resolution.
  • Preventing Conflict
    • Strategies for creating a collaborative work environment.
    • Importance of clear communication and setting expectations.
    • Techniques for building trust and rapport among team members.
  • Practical Application
    • Role-playing exercises to practice conflict resolution techniques.
    • Group discussions on real-life conflict scenarios and potential resolutions.
  • Wrap-Up and Q&A
Target Participants
  • Managers and Team Leaders looking to enhance their conflict management skills.
  • Employees at all levels who want to improve their ability to navigate workplace tensions productively.
  • HR professionals seeking strategies for fostering a collaborative work environment.
  • Anyone interested in developing effective communication skills for conflict resolution.