Duration

3.5 hours

Language of Delivery

Cantonese, English or Mandarin

Introduction

In today’s unpredictable environment, organizations must be prepared to face a wide range of potential crises. This workshop equips participants with the knowledge and skills to develop robust crisis management and business continuity plans, ensuring organizational resilience in the face of adversity.

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Course Details

Objectives
  • To define crisis management and business continuity and explain their importance in organizational resilience.
  • To identify the key components of a crisis management plan and business continuity strategy.
  • To develop skills in assessing risks and creating effective response plans.
  • To enhance participants’ ability to implement and evaluate crisis management and business continuity plans.
Methodology
  • Conceptual Foundation: Defining crisis management and business continuity, emphasizing their significance.
  • Plan Development: Exploring the key components of a crisis management plan.
  • Continuity Strategies: Understanding business continuity planning and its essential steps.
  • Practical Simulations: Engaging in group activities to conduct risk assessments and develop basic crisis management plans.
Key Takeaways
  • A clear understanding of the definitions and importance of crisis management and business continuity.
  • Knowledge of the key components of a comprehensive crisis management plan.
  • Skills in assessing potential risks and creating effective response plans.
  • Understanding the steps involved in developing and maintaining a business continuity plan.
  • Practical experience in applying crisis management and business continuity principles.
Agenda
  • Introduction to Crisis Management and Business Continuity
    • Definition and significance of crisis management and business continuity.
    • Overview of the types of crises organizations may face (e.g., natural disasters, cyberattacks, operational failures).
    • Discussion on the impact of crises on organizations and the importance of preparedness.
  • Key Components of Crisis Management Plans
    • Elements of an effective crisis management plan, including risk analysis, activation protocols, and communication strategies.
    • The role of leadership and crisis management teams in planning and response.
    • Case studies of successful and unsuccessful crisis management efforts.
  • Business Continuity Planning
    • Definition and importance of business continuity planning.
    • Steps to develop a business continuity plan, including business impact analysis and recovery strategies.
    • Tools and methodologies for testing and maintaining business continuity plans.
  • Practical Application and Group Exercises
    • Group activity to conduct a risk assessment for a hypothetical organization.
    • Development of a basic crisis management plan based on the identified risks.
    • Role-playing scenarios to practice crisis response and communication.
  • Wrap-Up and Q&A
Target Participants
  • Business owners, executives, and managers.
  • Risk management and compliance professionals.
  • Anyone responsible for organizational planning and preparedness.