Duration

90-120 minutes

Language of Delivery

Cantonese, English or Mandarin

Introduction

Frustrated that people don’t seem to read or understand your emails?

Struggling to get the responses you need?

Writing effective emails is an art that, when executed poorly, can harm your reputation and impact work efficiency.

This seminar will help participants understand the importance of effective email writing for their professional success and their company’s effectiveness. Participants will leave with practical knowledge and methodologies to write compelling emails that elicit responses.

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Course Details

Objectives
  • Identify the two biggest reasons why people don’t read or respond to emails.
  • Learn a simple 4-Step Methodology for writing effective emails.
  • Discover how to structure messages for clarity and actionable follow-up.
  • Master the secrets of persuasive email writing to achieve desired responses.
  • Write emails that convey respect and foster collaboration while avoiding conflict.
  • Apply the 4-Step process through case study exercises addressing common workplace issues.
Methodology
  • Interactive Learning: Engaging participants in discussions about common email challenges and sharing personal experiences.
  • Practical Frameworks: Introducing the 4-Step Methodology for writing effective emails, including real-world examples and best practices.
  • Case Study Exercises: Participants will analyze scenarios and apply learned techniques to create effective emails tailored to specific situations.
  • Role-Playing: Practicing communication strategies in pairs or small groups to reinforce learning and build confidence.
Key Takeaways
  • A clear understanding of the importance of effective email communication in business contexts.
  • Practical techniques for writing concise, clear, and persuasive emails.
  • Strategies for structuring messages to ensure clarity and prompt responses.
  • Awareness of common pitfalls in email writing and how to avoid them.
  • Tools for fostering positive relationships through respectful and collaborative email communication.
Agenda
  • Understanding Email Communication
  • Identifying Barriers
    • The two biggest reasons people don’t read or respond to emails.
  • The 4-Step Methodology
    • Overview of the methodology for writing effective emails:
      • Step 1: Define your purpose
      • Step 2: Structure your message
      • Step 3: Craft a compelling subject line
      • Step 4: Include a clear call to action
  • Persuasive Email Writing
    • Techniques for persuasive writing and creating engaging content.
    • Avoiding conflict while promoting understanding and collaboration.
  • Case Study Exercises
    • Participants analyze real-world scenarios, applying the 4-Step Methodology to craft effective emails.
  • Wrap-Up and Q&A
Target Participants
  • Professionals seeking to improve their email communication skills.
  • Team members who frequently communicate via email with clients or colleagues.
  • Anyone interested in enhancing their overall business communication effectiveness.