Transform Workplace Conversations for Positive Change and Productivity

#CrucialConversations #EffectiveCommunication #WorkplaceCulture

Duration

3.5 hours

Language of Delivery

Cantonese, English or Mandarin

Introduction

In any professional setting, the ability to navigate and engage in crucial conversations is essential for fostering a healthy and productive workplace culture. This workshop is designed to equip you with the mindset and skillset to handle crucial conversations effectively.

By understanding the value of these conversations, shifting your mindset, and learning proven strategies, you will gain the confidence to address difficult topics, provide constructive feedback, and build stronger relationships within your team.

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Course Details

Objectives

The objective of this half-day workshop is to empower participants with the knowledge and skills to have crucial conversations in the workplace. By the end of the workshop, participants will be able to:

  • Understand the value and importance of crucial conversations in enhancing staff performance and fostering a healthy workplace culture.
  • Achieve a mindset shift by framing crucial conversations as learning conversations rather than confrontations.
  • Develop the mindset and skillset necessary to handle crucial conversations effectively.
  • Learn strategies and tips to handle difficult feedback scenarios with confidence and empathy.
  • Utilize an 8-step framework to conduct crucial conversations in a structured and productive manner.
  • Apply the learned techniques through role-play sessions and practice to master the relevant skills.
Methodology

This workshop employs a dynamic mix of interactive discussions, case studies, role-plays, and experiential exercises to facilitate learning and skills development. Participants will engage in group activities to deepen their understanding of crucial conversations and enhance their communication skills. Facilitators will provide real-world examples and guide participants through practical exercises to practice and refine their conversation techniques. The workshop encourages active participation, reflection, and peer feedback to enhance the learning experience.

Key Takeaways

Participants will learn how to:

  • Confidence and skills to handle crucial conversations in the workplace.
  • A mindset shift to view crucial conversations as opportunities for growth and learning.
  • Effective strategies to handle difficult feedback scenarios with empathy and professionalism.
  • Proficiency in applying an 8-step framework for structuring and conducting crucial conversations.
  • Practical experience through role-plays and practice sessions to master the relevant skills.
  • Enhanced communication skills and the ability to build open, healthy, and productive workplace cultures.
Agenda
  • Introduction and Workshop Overview
  • Understanding the Value of Crucial Conversations
  • Mindset Shift: Framing Crucial Conversations as Learning Conversations
  • Developing Effective Mindset and Skillset
  • Strategies and Tips for Handling Difficult Feedback Scenarios
  • Conducting Crucial Conversations: An 8-Step Framework
  • Role-Play Sessions and Skill Practice
  • Summary, Individual Action Planning, and Close of Workshop
Target Participants

Suitable for professionals at all levels who want to enhance their ability to have crucial conversations in the workplace. It is beneficial for managers, team leaders, HR professionals, and anyone responsible for managing and improving workplace communication and relationships.